Workflow Automation
In addition to handling your electronic transaction needs, IPS strives to create additional efficiencies within your organization at the pre-payment and post payment levels by making every effort to understand your internal processes and procedures relating to your transaction (and sometimes beyond). Real time data retrieval and data updates to your information systems can allow a variety of processes to be invoked as a result of your customer payments.
Example:
You have a customer whose service is scheduled for
disconnect. They visit your website and make payment on their account and
bring it current. Upon reporting the transaction data back to your system
in real-time, IPS also invokes an additional process that removes that
particular account from the disconnect schedule and alerts your field
technician if necessary.
Other custom IVR solutions:
Account balance or status inquiries,
automated registrations and verifications, delivery status inquiries, store
locators and more.
