Utility payments are a perfect match for web and phone pay solutions. We have experienced great success with our implementations. Surveys conducted to consumers revealed high satisfaction levels in the services. Real time data updates to your information systems allow a variety of processes to be invoked as a result of the customer payment.
A great number of solutions are available to Government. IPS is authorized by the State of Oregon to provide 3rd Party transaction processing services to State Agencies and Organizations. Web and phone payments increase productivity by providing self service solutions for Traffic Violation payments, License Renewal payments, and Permit Issuance and Renewals to name a few. Today’s companies and consumers have come to expect flexible payment options and that’s exactly what IPS specializes in.
The Healthcare industry is facing many challenges in today’s economy. Administrative costs within healthcare are at an all time high. More and more consumers are faced with significant balances for the self-pay portion of the care they have received. Having intuitive, self service, yet customer friendly payment solutions available to patients is key to managing administrative overhead as well as enhancing the customer experience.
Wired or Wireless, your customers typically represent a more technology savvy slice of the consumer market. Self service solutions are a requirement in this demographic. IPS solutions can integrate into the management of your customers’ lifecycle either by automating account maintenance functions, or payment solutions.
The number of mortgage management organizations that offer flexible self service payment options is increasing. IPS solutions can be seamlessly integrated into on-line mortgage account access systems to provide convenience to your customers. Balance inquiries, payments, and payment history through self service phone pay/IVR.
As with most other industries, Insurance companies are continually looking for ways to enhance the customer experience and increase loyalty. Policyholders demand greater customer care and payment options. Cumbersome processes in the customer experience can lead to unnecessary churn which goes directly to your bottom line. IPS can be the answer to some of your customer care questions.